This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “Cost of Quality – 1”. 1. The cost associated with NOT producing quality products or services is called ________ a) Cost of Quality b) Cost of Poor Quality Product c) Cost of Mistake d) Cost of Poor Quality Service 2. Costs … Read more
This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “Quality Statements”. 1. Which among the following is not an element of quality statements? a) Vision Statement b) Mission Statement c) Quality Policy Statement d) Submission Statement 2. The aspiration of the company in a short declaration is called the ________ … Read more
This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “Quality Gurus – Crosby”. 1. Which among the following is not a contribution made by Crosby? a) Quality is Free b) Quality without Tears c) Let’s Talk Quality and Leading: The Art of Becoming an Executive d) Quality Planning and Analysis … Read more
This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “Quality Gurus – Juran”. 1. Which among the following is not a contribution made by Juran? a) Juran’s Quality Control Handbook b) Quality Planning and Analysis c) Juran on Leadership for Quality d) Quality is Free 2. Which among the following … Read more
This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “Quality Gurus – Deming”. 1. Who among the following is not an American Quality Guru? a) Crosby b) Ishikawa c) Juran d) Deming 2. Which of the following is not a contribution made by Deming? a) Deming’s 14 points b) System … Read more
This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “Benefits and Barriers of TQM”. 1. A company producing biscuits implemented TQM philosophy. It collected feedback data for the age group 50 to 60 years and determined the number of people using the company’s biscuits and how satisfied they were with … Read more
This set of Total Quality Management Questions and Answers for Freshers focuses on “Characteristics of TQM – 2”. 1. Which of the following is not an idea that can be incorporated by top management in a company to develop the Total Quality Program of a company? a) Management meetings b) Focus on products and not … Read more
This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “Characteristics of TQM – 1”. 1. Which of the following is a principle of TQM? a) Product-centered system b) Customer-focus c) Intermittent improvement d) Decisions made by top executives only 2. The customer determines the level of quality. a) True b) … Read more
This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “Basic Concepts of TQM”. 1. What is TQM? a) Total Quality Management b) Total Quality Maintenance c) Total Quality Mitigation d) Total Quality Managers 2. TQM is the management approach of an organization, centered on quality, based on the participation of … Read more
This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “Dimensions of Service Quality”. 1. Rahul had booked a room in a 5-star hotel. After he checked in at his hotel room he was angry on finding that his bed sheet was filthy. Which dimension of ‘service quality’ was poorly reflected? … Read more
