This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “New Seven Management Tools – Affinity Diagram and Relationship Diagram”.
1. Which of the following is also known as KJ diagram?
a) Affinity diagram
b) Relationship diagram
c) Tree diagram
d) Matrix diagram
View Answer
Explanation: Affinity diagram is also known as KJ diagram. It is one of the new seven management tools. The others are relationship diagram, tree diagram, matrix diagram, matrix data analysis, decision tree, and arrow diagram.
2. Who devised the term ‘affinity diagram’?
a) Deming
b) Taguchi
c) Crosby
d) Jiro Kawakita
View Answer
Explanation: Jiro Kawakita devised the term ‘affinity diagram’. It is also known as KJ diagram. It is one of the new seven management tools.
3. Which of the following is not a use of affinity diagram?
a) To determine logical priorities
b) To create new concepts
c) To calculate mean of the numerical data
d) To provide a visual representation of large amount of ideas
View Answer
Explanation: To determine logical priorities, to create new concepts, and to provide a visual representation of large amount of ideas are the uses of affinity diagram. Affinity diagram is also known as KJ diagram.
4. The relationship diagram is a tool for finding causes to a problem.
a) True
b) False
View Answer
Explanation: The relationship diagram is a tool for finding causes to a problem. The basic logic is same as cause and effect diagram. Relationship diagram is also known as interrelationship diagram.
5. Relationship diagram clarifies the relationship between cause and effect and also between the various causes.
a) False
b) True
View Answer
Explanation: Relationship diagram clarifies the relationship between cause and effect and also between the various causes. Relationship diagram is also known as interrelationship diagram.
6. Which of the following is not a use of relationship diagram?
a) To identify key problem from a list of important problems
b) To identify the root causes of existing problems
c) To identify key factors needed to make a decision
d) To calculate the variance of the numerical data
View Answer
Explanation: To identify key problem from a list of important problems, to identify the root causes of existing problems, and to identify key factors needed to make a decision are the uses of relationship diagram. The relationship diagram is a tool for finding causes to a problem.
7. The seven basic quality tools focus on the __________ aspect and the new seven management tools focus on the ______ aspect.
a) Quantitative, numerical
b) Numerical, quantitative
c) Quantitative, qualitative
d) Qualitative, quantitative
View Answer
Explanation: The seven basic quality tools focus on the quantitative aspect and the new seven management tools focus on the qualitative aspect. The new seven management tools are widely used by the managers for quality management.
8. Which of the following is not a new seven management tool?
a) Affinity diagram
b) Tree diagram
c) Matrix diagram
d) Histogram
View Answer
Explanation: Affinity diagram, tree diagram, and matrix diagram belong to the new seven management tools. Histogram belongs to the seven basic quality tools.
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