This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “Introduction to Quality Leaders ”.
1. The process of involving yourself and influencing others towards the accomplishment of goals is called _______
a) Leadership
b) Dictatorship
c) Sportsmanship
d) Autocracy
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Explanation: The process of influencing others towards the accomplishment of goals is called leadership. Leaders instill the will to do, show direction and help the group members in achieving company’s goal.
2. Leaders use _______ to create a sustainable competitive advantage for their organization.
a) Ineffective strategy
b) Effective strategy
c) Papers
d) Media
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Explanation: Leaders use effective strategy to create a sustainable competitive advantage for their organization. Strategy means the decisions that determine and reveal a company’s goals, policies, and plans to meet the need of its stakeholders.
3. Quality leaders give primary importance to ___________ and their needs.
a) Internal and external customers
b) Founder and co-founder
c) Founder and internal customer
d) Founder and external customer
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Explanation: Quality leaders give primary importance to internal and external customers and their needs. Leaders listen to customers, seek their opinion on the value of products or services, develop a close relationship with customers, implement joint improvement activity and lead the handling of complaints.
4. Quality leaders care about the development of people’s skills and capabilities.
a) True
b) False
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Explanation: Quality leaders care about the development of people’s skills and capabilities. People are responsible for their work. Quality leaders monitor, appraise and recognize people’s performance.
5. Which of the following is false regarding the supplier and quality leader relationship?
a) Support them when needed, Audit their capabilities
b) Recognize quality improvements made by suppliers
c) Encourage joint improvement action
d) Scold them if there is lack of quality
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Explanation: Quality leaders create awareness about the desired quality to suppliers. They audit their capabilities. They support the suppliers and recognize joint improvement action to instill quality improvement.
6. Quality leaders focus on _____________ rather than maintenance.
a) Continuous improvement
b) Discontinuous improvement
c) Static improvement
d) Aesthetics
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Explanation: Quality leaders focus on continuous improvement rather than maintenance. Continuous improvement helps a company to adapt to changing customer needs.
7. Quality Leaders _________ people rather than directing and supervising them.
a) Train and coach
b) Scold
c) Threaten
d) Fire
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Explanation: Quality leaders train and coach people rather than directing and supervising them. Directing and supervising is related to old tradition of management. Training and coaching is related to total quality management.
8. Which of the following is false regarding quality leaders promoting teamwork?
a) Multidisciplinary teamwork
b) Create involvement
c) Active participation of everyone
d) Discourage involvement
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Explanation: Quality leaders promote teamwork by introducing multidisciplinary teamwork, creating involvement and active participation of everyone. Teamwork is essential in achieving company’s goal.
9. Quality leaders support benchmarking.
a) False
b) True
View Answer
Explanation: Quality leaders support benchmarking. They learn from their competitors and try to instill similar kind of ideas in their organization by learning how their competitors are more successful.
10. Quality leaders encourage _______ over ________ when we consider functions of various departments in a company.
a) Collaboration, competition
b) Competition, collaboration
c) Competition, threat
d) Threat, collaboration
View Answer
Explanation: Quality leaders encourage collaboration over competition when we consider functions of various departments in a company. Collaboration results in improved communication and helps in resolving problems collectively. Competition results in unnecessary hatred sometimes.
11. Which of the following is false regarding the kind of environment quality leaders try to build in a company?
a) Empowerment
b) Innovation
c) Agility
d) Localized learning
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Explanation: The kind of working environment that quality leaders try to instill is that of empowerment, innovation, agility and organizational learning. These characteristics help in continuous quality improvement.
12. Which of the false regarding quality leaders reviewing organizational performance?
a) They review organizational performance but not their own performance
b) They review organizational performance and also their own performance
c) They don’t review organizational performance as they hate it
d) They don’t review organizational performance as they don’t have time for it
View Answer
Explanation: Quality leaders review organizational performance and also evaluate their own performance. This is the basic feature of a total quality management system where everybody is considered to have one single goal and that is too have continious improvement in achieving customer satisfaction.
Sanfoundry Global Education & Learning Series – Total Quality Management.
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