This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “TQM Leadership – Strategic Quality Planning”.
1. The long-term direction of the organization in which it wants to proceed in the future is known as __________
a) Strategic Planning
b) Short-Term Planning
c) Operational Planning
d) Contingency Planning
View Answer
Explanation: Strategic Planning is the long-term direction of the organization in which it wants to proceed in the future. It connects the present with the vision of the organization in the future.
2. Identify the correct option with respect to the activities involved in Strategic Planning.
a) Developing goals only
b) Developing objectives only
c) Developing action plans only
d) Developing goals, objectives and action plans
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Explanation: Developing goals, objectives and action plans are the activities involved in Strategic Planning. Strategic Planning involves the long term direction in which the organization wants to proceed.
3. Which of the following is correct in terms of the scope for Strategic Planning?
a) One month
b) Two months
c) Three months
d) Four years
View Answer
Explanation: Strategic Planning is a long term direction in which the organization would like to see itself in the future. Hence, one month, two months and three months are short time periods that cannot be associated with Strategic Planning. Hence, four years is the correct option.
4. Strategic Planning is one of the critical aspects of leadership.
a) True
b) False
View Answer
Explanation: Strategic Planning is one of the critical aspects of leadership. A quality leader must focus on strategic planning estimating the kind of challenges that the organization may face in the future.
5. The attempts that are made to improve an organization’s performance by making mission statements concrete are called ________
a) Goals
b) Objectives
c) Plans
d) Action Plans
View Answer
Explanation: The attempts that are made to improve an organization’s performance by making mission statements concrete are called goals of an organization. The other important activities in strategic planning are goals, objectives and action plans.
6. Which of the following is not a best practice for an organization when it is planning its goals?
a) Improving customer satisfaction target
b) Cost reduction targets in a year
c) Improving market share
d) Decreasing market share
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Explanation: Improving customer satisfaction target, Cost reduction targets in a year, Improving market share and improving shareholders’ value are the best practices for an organization when it is planning its goals. The other important activities involved in strategic planning are goals, objectives, and action plans.
7. The operational definition of goals is called __________
a) Goals
b) Objectives
c) Plans
d) Action Plans
View Answer
Explanation: The operational definition of goals is called the objectives of an organization. They can be measured, they have a time dimension and they help in reducing conflicts.
8. Which of the following describes special tactics, assigned responsibilities, how resource allocation is done, scheduled activities and efforts and specify vision target?
a) Goals
b) Special Objectives
c) Plans
d) Objectives
View Answer
Explanation: Plans describe special tactics, assigned responsibilities, how resource allocation is done, scheduled activities and efforts and specify vision targets. The other activities in strategic planning are the goals and objectives of an organization.
9. Which of the following is not an example of strategic planning in an organization?
a) The planned growth rate in sales
b) Diversification of business into new lines
c) Types of products to be offered
d) The planning for natural disasters
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Explanation: The planned growth rate in sales, Diversification of business into new lines and Types of products to be offered are examples of strategic planning in an organization. The planning for natural disasters is to be included in the contingency plan of the organization.
10. Identify the correct option with respect to the goals and objectives of an organization having a strategic quality planning.
a) They are Process and Result oriented
b) They are Process oriented
c) They are Result oriented
d) They are neither Process oriented nor Result oriented
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Explanation: The goals and objectives of an organization having a strategic quality planning are Process and Result oriented. The goals and objectives of an organization having traditional strategic planning are results oriented.
11. Identify the correct option with respect to the goals and objectives of an organization having a strategic quality planning.
a) They are based on data and driven by trend or pattern analysis
b) They are based on hunches or guesses
c) They are based on neither data nor guesses
d) They are based on social media
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Explanation: The goals and objectives of an organization having a strategic quality planning are based on data and driven by trend or pattern analysis. The goals and objectives of an organization having traditional strategic planning are based on hunches or guesses.
12. Improvement activities in strategic quality planning are focused on activities critical to success.
a) True
b) False
View Answer
Explanation: Improvement activities in strategic quality planning are focused on activities critical to success. In traditional strategic planning, improvement activities lack focus.
13. Which of the following statement is incorrect with respect to strategic quality planning cycle?
a) The identification of customer needs is the first step
b) The determination of customer positioning is the second step
c) It is necessary to predict the future and is the third step
d) The study of gap analysis and how to open the gap
View Answer
Explanation: The identification of customer needs, the determination of customer positioning and to predict the future are the first three steps of the strategic quality planning cycle. The fourth step is to study the gap analysis and how to close the gap. Aligning the plan with the mission and vision and the implementation of it are the final steps.
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