Total Quality Management Questions and Answers – Four R’s of Total Improvement

This set of Total Quality Management MCQs focuses on “Four R’s of Total Improvement”.

1. Who gave the Four R’s of Total Improvement?
a) Jack L. Huffman
b) Deming
c) Crosby
d) Taguchi
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2. The quality improvement strategy that aims at fixing the things so that they can perform their designed functions is called _______
a) Repair strategy
b) Refinement strategy
c) Renovation strategy
d) Reinvention strategy
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3. In which of the following quality improvement strategy, the customer’s faulty product is either replaced or repaired as a temporary or short-term measure?
a) Renovation strategy
b) Refinement strategy
c) Repair strategy
d) Reinvention strategy
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4. The quality improvement strategy that involves activities that continually improve a process that is not broken is called ________
a) Repair strategy
b) Refinement strategy
c) Renovation strategy
d) Reinvention strategy
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5. In which quality improvement strategy, improvements to processes, products and services are achieved on an incremental basis?
a) Rejuvenate strategy
b) Refinement strategy
c) Renovation strategy
d) Reinvention strategy
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6. Implementing refinement strategy improves efficiency and effectiveness.
a) True
b) False
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7. The combinations of ________ are involved in organizational programs such as process improvement teams, suggestion systems, and empowerment.
a) Repair and refinement strategies
b) Refinement and renovation strategies
c) Renovation and reinvention strategies
d) Reinvention and repair strategies
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8. Innovation and technological advancements are two key factors in renovation strategy.
a) True
b) False
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9. Renovation strategy is ______ compared to repair and refinement strategy.
a) Equally costly
b) Less costly
c) More costly
d) Cost cannot be compared
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10. Re-engineering strategy is also known as ________
a) Repair strategy
b) Refinement strategy
c) Renovation strategy
d) Reinvention strategy
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11. The quality improvement strategy which involves developing a new product, service, process, or activity using teams based on a complete understanding of the customer’s requirements and expectations is known as __________
a) Repair strategy
b) Refinement strategy
c) Renovation strategy
d) Reinvention strategy
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Sanfoundry Global Education & Learning Series – Total Quality Management.

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