This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “TQM Leadership Styles ”.
1. Which of the following is an autocratic style of leadership?
a) Directing style of leadership
b) Consultative style of leadership
c) Participative style of leadership
d) Delegating style of leadership
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Explanation: Directing style of leadership is an autocratic style of leadership. For example, when the leader is more versed and has a wide range of the knowledge about the subject, he/she decides to have the final say and does not feel the need to consult his/her team.
2. In which of the following leadership styles the workforce have little input or feedback?
a) Directing style of leadership
b) Consultative style of leadership
c) Participative style of leadership
d) Delegating style of leadership
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Explanation: In directing style of leadership, the workforce have little input or feedback. It is having an autocratic style. This is due to the fact that the leader may be well versed in taking the final decision for the matter under concern.
3. The type of leadership style in which the leader seeks input from those working under him/her is called _________
a) Indirect style of leadership
b) Consultative style of leadership
c) Direct style of leadership
d) Delegating style of leadership
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Explanation: The type of leadership style in which the leader seeks input from those working under him/her is called Consultative style of leadership. This kind of leadership encourages participation from the workforce of the organization.
4. In consultative style of leadership, the _______ is the final decision maker.
a) Leader
b) Workforce
c) Founder
d) Co-founder
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Explanation: In consultative style of leadership, the leader is the final decision maker. The leader may take advice, suggestions and inputs from the workforce but the final decision is made by the leader.
5. Which of the following is false regarding Participative Style of Leadership?
a) Leader assigns work to the workforce
b) Leader provides guidance during the work process
c) Leader makes decision based on the conclusions made by the workforce
d) Leader doesn’t assign any task to its workforce
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Explanation: In Participative Style of Leadership, Leader provides guidance during the work process provides guidance during the work process and makes decision based on the conclusions made by the workforce. The leader is more likely to take the final decision of the matter based on the results produced by the workforce when compared to Consultative style of leadership.
6. In which of the following kind of leadership style the individual or team is given responsibility and authority to complete the task with minimum input from the leader?
a) Directing style of leadership
b) Consultative style of leadership
c) Participative style of leadership
d) Delegating style of leadership
View Answer
Explanation: In Delegating style of leadership, the individual or team is given responsibility and authority to complete the task with minimum input from the leader. The leader checks to verify successful completion of the assignment and participates only if he/she feels it is necessary.
7. Which of the following is not a kind of leadership skill required for effective leadership?
a) Vision
b) Empowerment
c) Intuition
d) Threat
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Explanation: Vision, Empowerment, Intuition, Self-understanding and Value congruence are the five core leadership skills required for effective leadership. A leader without skills can never impart effective quality into the system. A leader with skills can impart quality and also focus on continuous improvement. A leader should never threaten his/her workforce.
8. _______ occurs when leaders integrate their values into the company’s system.
a) Intuition
b) Self – understanding
c) Value congruence
d) Vision
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Explanation: Value congruence occurs when leaders integrate their values into the company’s system. Values are assumptions and beliefs related to the nature of the business, mission, people and relationships of an organization.
9. Which values does an effective leader focus on?
a) Trust and respect of individuals
b) Openness
c) Teamwork
d) Disintegration
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Explanation: An effective leader focuses on the values of trust and respect of individuals, openness, teamwork, integrity and commitment to quality. He/she focuses on value congruence. He/she should realize that effective leadership needs to incorporate value congruence.
10. The vision of a leader is crucial during times when the customer needs change.
a) True
b) False
View Answer
Explanation: The vision of a leader is crucial during times when the customer needs change. They recognize the radical organizational changes taking place today as opportunities to achieve total quality.
11. Leaders empower employees to take and assume ownership of problems or opportunities and to be pro-active.
a) True
b) False
View Answer
Explanation: Leaders empower employees to take and assume ownership of problems or opportunities and to be pro-active. They need to be pro-active in implementing continuous improvement strategies and making decisions in line with the vision, mission and quality policy of the organization.
Sanfoundry Global Education & Learning Series – Total Quality Management.
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