This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “Seven Tools of Quality – Cause and Effect Diagram”.
1. Cause and effect diagram is also known as _______
a) Fishbone diagram
b) Fish diagram
c) Cause diagram
d) Effect diagram
View Answer
Explanation: Cause and effect diagram is also known as the fishbone diagram. It is due to the structural shape of the diagram. It was developed by Ishikawa in 1943.
2. Cause and effect diagram is also known as _______
a) Fishbone diagram
b) Ishikawa diagram
c) Both Ishikawa diagram and Fishbone diagram
d) Cause diagram only
View Answer
Explanation: Cause and effect diagram is also known as both Ishikawa diagram and Fishbone diagram. Ishikawa diagram is the man who developed it and fishbone diagram due to its appearance.
3. Cause and effect diagram can be used in research, manufacturing, marketing, office operations, and services.
a) True
b) False
View Answer
Explanation: Cause and effect diagram can be used in research, manufacturing, marketing, office operations, and services. It is used to find the root cause of a problem after thorough brainstorming.
4. Cause and effect diagram can be used to educate and train personnel in decision-making and corrective-action activities.
a) True
b) False
View Answer
Explanation: Cause and effect diagram can be used to educate and train personnel in decision-making and corrective-action activities. It analyses all the possible causes of the existing problems. Hence, the problems are rectified.
5. Which of the following is not a cause of poor solder joints after studying the cause and effect diagram?
a) Inadequate training
b) Solder contamination
c) Temperature of solder bit
d) Customer complaint
View Answer
Explanation: Inadequate training, solder contamination, and temperature of solder bit are the potential causes of a poor solder joint. Poor solder joints can result in customer dissatisfaction resulting in a customer complaint.
6. Which of the following is not a cause of poor marks of class 12 students in board exams after studying the cause and effect diagram?
a) Improper teaching
b) Lack of seriousness of students due to distractions
c) Too much focus on competitive exams
d) Extremely hot climate in the area
View Answer
Explanation: Improper teaching, lack of seriousness of students due to distractions, and too much focus on competitive exams are the potential causes of poor marks of class 12 students in board exams. Hot climate can affect the health of the students but is not the reason for poor performance of class 12 students.
7. Which of the following is not a cause of rising health problems in young children in an area after studying the cause and effect diagram?
a) Poor water quality
b) Increase in contaminant level
c) Harmful substances released by industries
d) Elders scolding the children
View Answer
Explanation: Poor water quality, increase in contaminant level, and harmful substances released by industries are the potential causes of rising health problems in young children in an area. Young children must have a healthy body. Government must interfere and look at the well-being of young children.
8. Which of the following is not a cause of engineering students switching to pure management career (according to the views of engineering students)?
a) Better salary
b) Their parents forced them
c) Interest was not developed in the core subjects during their course
d) Pure management is less laborious
View Answer
Explanation: Better salary, lack of interest development in the core subjects during their course and the notion that pure management is less laborious are the potential causes of engineering students switching to pure management career. Parents have no role in this decision making though they provide suggestions.
Sanfoundry Global Education & Learning Series – Total Quality Management.
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