This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “Performance Measures – Quality Awards”.
1. Which organization gives the Rajiv Gandhi National Quality Award?
a) BIS
b) SEBI
c) IRDAI
d) PFRDA
View Answer
Explanation: The Rajiv Gandhi National Quality Award is given by BIS. BIS stands for the Bureau of Indian Standards.
2. Which of the following is not a criterion included in awarding the Malcolm Baldrige National Quality Award?
a) Leadership
b) Strategic Planning
c) Customer and Market Focus
d) Benchmarking
View Answer
Explanation: Leadership, Strategic Planning, and Customer and market focus are some of the criteria included in the Malcolm Baldrige National Quality Award. It was established in the year 1987.
3. Which of the following is not a factor included in awarding the Malcolm Baldrige National Quality Award?
a) Information and Analysis
b) Human Resource Focus
c) Process Management
d) Poka Yoke
View Answer
Explanation: Information and analysis, human resource focus, and process management are some of the criteria included in the Malcolm Baldrige National Quality Award. It is intended for organizations that demonstrate quality excellence and establish best practice standards.
4. Business results in one of the criteria in awarding the Malcolm Baldrige National Quality Award.
a) True
b) False
View Answer
Explanation: Business results in one of the criteria in awarding the Malcolm Baldrige National Quality Award. Malcolm Baldrige National Quality Award was established in the year 1987.
5. Which country gives The Deming Prize?
a) U.S.A.
b) India
c) Japan
d) South Africa
View Answer
Explanation: The Deming Prize is given by Japan. It is sponsored by Japanese Union of Scientists and Engineers. It was first awarded in 1951.
6. Deming Prize is named after William Deming.
a) True
b) False
View Answer
Explanation: Deming Prize is named after William Deming. The Japanese consider him an important quality guru and named the award after him.
7. In which year was Deming Prize first open for foreign companies?
a) 1950
b) 1960
c) 1984
d) 2000
View Answer
Explanation: The Deming Prize was first open for foreign companies in 1984. Florida Power & Light was the first U.S. Company to receive the award in 1989.
8. Which of the following is not an example of an International Quality Award?
a) Oscars
b) The Deming Prize
c) The European Quality Award
d) Asia-Pacific Area Golden Quality Award
View Answer
Explanation: The Deming Prize, the European Quality Award, and Asia-Pacific Area Golden Quality Award are examples of International Quality Awards. Quality awards are given to acknowledge organizations that demonstrate quality excellence and establish best practice standards.
9. Which of the following is not an example of a National Quality Award?
a) Malcolm Baldrige Award
b) UK Excellence Award
c) Golden Peacock Awards
d) The Deming Prize
View Answer
Explanation: Malcolm Baldrige Award, UK Excellence Award, and Golden Peacock Awards are examples of National Quality Awards. The Deming Prize is an example of the International Quality Award.
10. At which level is the Rajiv Gandhi Quality award given?
a) National
b) Regional
c) Trade or professional bodies
d) By other companies
View Answer
Explanation: The Rajiv Gandhi Quality award is given at the National Level. It was named after Rajiv Gandhi, the former Prime Minister of India. It was first awarded in 1992.
Sanfoundry Global Education & Learning Series – Total Quality Management.
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