This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “Basic Concepts of Six Sigma”.
1. Who is considered to be the father of Six Sigma?
a) Bill Smith
b) Deming
c) Crosby
d) Taguchi
View Answer
Explanation: Bill Smith is considered the father of Six Sigma. He was an engineer at Motorola. Motorola was one amongst the first company to win the Malcolm Baldrige National Quality Award.
2. The process of Six Sigma allows only 3.4 defects per million opportunities.
a) True
b) False
View Answer
Explanation: Six Sigma allows only 3.4 defects per million opportunities. Major companies like Motorola and General Electric have successfully implemented Six Sigma.
3. DPMO stands for ______
a) Defects per meter opportunities
b) Defects per million opportunities
c) Defects per month of opportunities
d) Defects per millimeter of opportunities
View Answer
Explanation: DPMO stands for defects per million opportunities. The objective of Six Sigma is to approach zero defects and allows only 3.4 defects per million opportunities.
4. Which of the following is not an advantage of using Six Sigma?
a) Process improvement
b) Product improvement
c) Defect reduction
d) A decrease in customer satisfaction
View Answer
Explanation: Process improvement and product improvement are the direct benefits of incorporating Six Sigma. This leads to a reduction in defects and improves customer satisfaction.
5. The combination of Six Sigma and lean manufacturing is known as ______
a) Lean Sigma
b) Lean Two Sigma
c) Lean Six Sigma
d) Lean Three Sigma
View Answer
Explanation: The combination of Six Sigma and lean manufacturing is known as Lean Six Sigma. It is a combination of two continuous improvement methods.
6. What is the percentage accuracy in the six sigma process?
a) 99.8%
b) 99.1%
c) 99.05%
d) 99.99966%
View Answer
Explanation: The percentage accuracy in the six sigma process is 99.99966%. The six sigma process allows only 3.4 defects per million opportunities.
7. In which among the following is the Six Sigma process not applicable?
a) Healthcare
b) Business administration
c) Selecting the best employee of the year
d) Supply Chain
View Answer
Explanation: The six sigma process is applicable in healthcare, business administration, supply chain and in many other industrial sectors. The process of six sigma was pioneered by Bill Smith.
8. Which of the following is not a six sigma belt level ranking?
a) Yellow Belt
b) Pink Belt
c) Green Belt
d) Black Belt
View Answer
Explanation: The Yellow Belt, Green Belt, and Black Belt are different six sigma belt level rankings. The Master Black Belt is also a six sigma belt level ranking.
Sanfoundry Global Education & Learning Series – Total Quality Management.
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