This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “Performance Appraisal”.
1. The systematic process of assessing an employee’s job performance is known as _________
a) Performance Criteria
b) Performance Appraisal
c) Bonus
d) Discount
View Answer
Explanation: The systematic process of assessing an employee’s job performance is known as Performance Appraisal. The criteria of evaluation is the projects on which the employee worked and the contribution towards the organization.
2. Performance Appraisal is also known as _________ or __________
a) Performance review, Annual review
b) Performance review, Loss review
c) Loss review, Annual review
d) Discount review, Loss review
View Answer
Explanation: Performance Appraisal is also known as Performance review or Annual review. It is the process of evaluation of an employee’s performance and his/her contribution towards the organization.
3. Which of the following is not an advantage of the performance appraisal system?
a) Managers can assign the right job to the right employee based on his/her skills
b) Employees can assess their performance
c) Employees can compare their performance with fellow colleagues
d) Employees feel demotivated after assessing their performance
View Answer
Explanation: There are many advantages of the performance appraisal system. Managers can assign the right job to the right employee based on his/her skills. Employees can assess their performance and employees can compare their performance with fellow colleagues.
4. Which of the following is not a performance appraisal factor?
a) Attendance
b) Attitude
c) Quality of work
d) Number of social media handles
View Answer
Explanation: Attendance, attitude, and quality of work are some of the performance appraisal factors. Some of the other performance appraisal factors are efficiency and amount of work.
5. Which of the following is not a physical or objective performance appraisal factor?
a) Attendance
b) Amount of work
c) Efficiency
d) Friendliness
View Answer
Explanation: Attendance, amount of work, and efficiency are some of the physical or objective performance appraisal factors. It can be easily maintained by the Human Resource Development manager.
6. Which of the following is not a subjective performance appraisal factor?
a) Attitude
b) Behavior
c) Amount of work
d) Friendliness
View Answer
Explanation: Attitude, behavior, and friendliness are some of the subjective performance appraisal factors. It is difficult to determine. But for proper evaluation of an employee’s performance, both subjective and physical factors are essential.
7. Measuring actual performance and comparing actual performance with standards is one of the techniques of performance appraisal in an organization.
a) True
b) False
View Answer
Explanation: Measuring actual performance and comparing actual performance with standards is one of the techniques of performance appraisal. Performance standards are pre-determined and communicated to the employees.
8. Performance appraisal in an organization is a basis for promotion, transfer or demotion.
a) True
b) False
View Answer
Explanation: Performance appraisal in an organization is a basis for promotion, transfer or demotion. It helps in evaluating an individual’s capabilities and lets the organization plan a training session if necessary to improve the skills of the employee.
Sanfoundry Global Education & Learning Series – Total Quality Management.
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