This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “New Seven Management Tools – Tree Diagram and Matrix Diagram”.
1. The tree diagram is break down of a topic into its component elements, showing the logical and sequential links between these elements in a systematic manner.
a) True
b) False
View Answer
Explanation: The tree diagram is break down of a topic into its component elements, showing the logical and sequential links between these elements in a systematic manner. It outlines the complete spectrum of paths and tasks that must be carried out to achieve a goal.
2. Quality table is also known as _______
a) Relationship diagram
b) Tree diagram
c) Matrix diagram
d) Arrow diagram
View Answer
Explanation: Quality table is also known as matrix diagram. Matrix diagram is a tool which depicts the relation between ‘factors’ in the form of a table or matrix.
3. Matrix diagram is the starting point in building the house of quality.
a) True
b) False
View Answer
Explanation: Matrix diagram is the starting point in building the house of quality. It is a tool which depicts the relation between ‘factors’ in the form of a table or matrix.
4. Which of the following is not a type of matrix diagram?
a) L shaped
b) T shaped
c) Roof shaped
d) Ground shaped
View Answer
Explanation: L, T and Roof shaped are different types of matrix diagram. The other forms of matrix diagram are Y, C and X shaped.
5. _______ matrix diagram is used to relate two groups of items to each other (or one group to itself).
a) T-shaped
b) L-shaped
c) Y-shaped
d) Roof-shaped
View Answer
Explanation: L-shaped matrix diagram is used to relate two groups of items to each other (or one group to itself). The number of groups present in L-shaped matrix diagram is 2.
6. ______ matrix diagram is used to relate three groups of items; each group is related to the other two in a circular fashion.
a) T-shaped
b) L-shaped
c) Y-shaped
d) Roof-shaped
View Answer
Explanation: Y-shaped matrix diagram is used to relate three groups of items; each group is related to the other two in a circular fashion. The number of groups present in Y-shaped matrix diagram is 3.
7. _____ matrix diagram is used to relate four group of items; each group is related to two others in a circular fashion.
a) T-shaped
b) X-shaped
c) Y-shaped
d) Roof-shaped
View Answer
Explanation: X-shaped matrix diagram is used to relate four group of items; each group is related to two others in a circular fashion. The number of groups present in X-shaped matrix diagram is 4.
8. _____ matrix diagram is used to relate three groups of items all together simultaneously in 3-D.
a) T-shaped
b) X-shaped
c) Y-shaped
d) C-shaped
View Answer
Explanation: C-shaped matrix diagram is used to relate three groups of items all together simultaneously in 3-D. The number of groups present in C-shaped matrix diagram is 3.
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