Total Quality Management Questions and Answers

Total Quality Management Interview Questions and Answers

Our 1000+ Total Quality Management questions and answers focuses on all areas of Total Quality Management subject covering 100+ topics in Total Quality Management. These topics are chosen from a collection of most authoritative and best reference books on Total Quality Management. One should spend 1 hour daily for 2-3 months to learn and assimilate Total Quality Management comprehensively. This way of systematic learning will prepare anyone easily towards Total Quality Management interviews, online tests, examinations and certifications.


– 1000+ Multiple Choice Questions & Answers in Total Quality Management with explanations
– Every MCQ set focuses on a specific topic in Total Quality Management Subject

Who should Practice these Total Quality Management Questions?
– Anyone wishing to sharpen their knowledge of Total Quality Management Subject
– Anyone preparing for aptitude test in Total Quality Management
– Anyone preparing for interviews (campus/off-campus interviews, walk-in interview and company interviews)
– Anyone preparing for entrance examinations and other competitive examinations
– All – Experienced, Freshers and Students


Here’s list of Questions & Answers on Total Quality Management Subject covering 100+ topics:

1. Questions & Answers on Basic Concepts of Quality and TQM

The section contains questions and answers on quality definition, product and service quality dimensions, tqm basic cocepts and its characteristics, tqm benefits and barriers, quality gurus like deming, juran and crosby, quality statements and cost.

Definition of Quality
Definitions of Other Key Words
Dimensions of Product Quality – 1
Dimensions of Product Quality – 2
Dimensions of Service Quality
Basic Concepts of TQM
Characteristics of TQM – 1
Characteristics of TQM – 2
Benefits and Barriers of TQM
Quality Gurus – Deming
Quality Gurus – Juran
Quality Gurus – Crosby
Quality Statements
Cost of Quality – 1
Cost of Quality – 2

2. Questions on Customer Satisfaction

The section contains questions on customer satisfaction.

Customer Satisfaction – 1 Customer Satisfaction – 2

3. Questions & Answers on TQM Leadership

The section contains questions and answers on quality leaders, leadership styles, quality council and strategic quality planning.

Introduction to Quality Leaders
Leadership Styles
Quality Council
Strategic Quality Planning

4. Questions on Employee Involvement

The section contains questions on employee motivation, employee empowerment, teams and teamwork, employee performance appraisal, recognition and reward.

Employee Motivation – 1
Employee Motivation – 2
Employee Empowerment
Teams and Teamwork – 1
Teams and Teamwork – 2
Recognition and Reward
Performance Appraisal

5. Questions & Answers on Continuous Process Improvement

The section contains questions and answers on juran trilogy, quality problems, pdca cycle, 5s, kaizen and poka yoke.

Juran Trilogy
Quality Problems
Four R’s of Total Improvement
PDCA Cycle
Poka Yoke

6. Questions on Supplier Partnership

The section contains questions on supplier relations principles, supplier partnering, sourcing and selection, relationship development, supplier certification and rating.

Principles of Supplier Relations
Supplier Partnering
Supplier Sourcing
Supplier Selection – 1
Supplier Selection – 2
Supplier Certification and Supplier Rating
Relationship Development

7. Questions & Answers on Quality Circles

The section contains questions and answers on quality circles and its elements, quality circle operation process, quality circle benefits and limitations.

Quality Circles – 1
Quality Circles – 2
Elements of Quality Circles – 1
Elements of Quality Circles – 2
Process of Quality Circle Operation
Benefits and Limitations of Quality Circles

8. Questions on Problem Solving Tools

The section contains questions on quality seven tools like flow chart, check sheet, histogram and pareto diagram, scatter diagram and its control chart, affinity diagram, tree diagram, decision tree, arrow and matrix diagram, triz and taguchi loss function.

Seven Tools of Quality – Flow Chart and Check Sheet
Seven Tools of Quality – Histogram and Pareto Diagram
Seven Tools of Quality – Cause and Effect Diagram
Seven Tools of Quality – Scatter Diagram and Control Chart
New Seven Management Tools – Affinity Diagram and Relationship Diagram
New Seven Management Tools – Tree Diagram and Matrix Diagram
New Seven Management Tools – Matrix Data Analysis, Decision Tree and Arrow Diagram
Concept of Taguchi Loss Function

9. Questions & Answers on Benchmarking & FMEA

The section contains questions and answers on benchmarking concepts and types, failure mode and effect analysis.

Basic Concepts of Benchmarking
Types of Benchmarking – 1
Types of Benchmarking – 2
Failure Mode and Effect Analysis

10. Questions on Control Charts & Process Capability

The section contains questions on tqmr statistics, process capability, variables and attributes control charts.

Statistics for TQMR – 1
Statistics for TQMR – 2
Statistics for TQMR – 3
Control Charts for Variables
Process Capability
Control Charts for Attributes

11. Questions & Answers on Six Sigma Principle

The section contains questions and answers on six sigma concepts and process.

Basic Concepts of Six Sigma Six Sigma Process

12. Questions on Quality Function Deployment

The section contains questions on qfd basic concepts, quality house and qfd process.

Basic Concepts of QFD
House of Quality
QFD Process

13. Questions & Answers on Total Productive Maintenance

The section contains questions and answers on tpm objectives and features, tpm eight pillars, tpm vs tqm relation, total productive maintenance development and measures.

Objectives and Features of TPM
Eight Pillars of Total Productive Maintenance
Total Productive Maintenance Development
Measures of Total Productive Maintenance

14. Questions on Performance Measures

The sections covers questions on performance indicators, implementing performance measures strategy and quality awards.

Performance Indicators – 1
Performance Indicators – 2
Performance Indicators – 3
Strategy for implementing Performance Measures
Quality Awards

15. Questions & Answers on ISO 9000 & ISO 14000

The section contains questions and answers on iso 9000 quality management system and iso 14000 environmental management system standards.

ISO 9000 – Quality Management System ISO 14000 – Environmental Management System Standards

16. Questions on Reliability

The section contains questions on reliability and its numericals.

Reliability Numericals on Reliability

17. Questions & Answers on Lean Manufacturing

The section contains questions and answers on seven types of wastes, lean manufacturing tools like heijunka, takt time, bottleneck analysis, just-in-time, five lean principles, visual factory, jidoka, lean audit, smart goals, smed and vsm.

Seven Types of Wastes, Andon and Gemba
Heijunka, Hoshin Kanri, Takt Time, Continuous Flow and Bottleneck Analysis
Lean Manufacturing Tools – Kanban, Five Lean Principles & Visual Factory
One-piece Flow, Jidoka, Demand Management & Cellular Manufacturing
Lean Audit, Right First Time, SMART Goals, SMED & VSM

18. Questions on Manufacturing New Trends & Agile Manufacturing

The section contains questions on iiot, erp, 3d printing, digital twin and agile manufacturing.

IIoT, ERP, 3D Printing & Digital Twin Agile Manufacturing
If you would like to learn Total Quality Management thoroughly, you should attempt to work on the complete set of questions and answers mentioned above. It will immensely help anyone trying to crack an exam or an interview.

Here’s the list of Best Reference Books in Total Quality Management.

Wish you the best in your endeavor to learn and master Total Quality Management!

Manish Bhojasia, a technology veteran with 20+ years @ Cisco & Wipro, is Founder and CTO at Sanfoundry. He is Linux Kernel Developer & SAN Architect and is passionate about competency developments in these areas. He lives in Bangalore and delivers focused training sessions to IT professionals in Linux Kernel, Linux Debugging, Linux Device Drivers, Linux Networking, Linux Storage, Advanced C Programming, SAN Storage Technologies, SCSI Internals & Storage Protocols such as iSCSI & Fiber Channel. Stay connected with him @ LinkedIn