This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “Elements of Quality Circles – 2”.
1. Which of the following is not the role of quality circle members?
a) Attend all possible meetings
b) Participate actively in the group process
c) Contribute to find solutions to problems
d) Conduct meeting regularly
View Answer
Explanation: To attend all possible meetings, to participate actively in the group process, and to contribute to find solutions to problems are some of the important roles of quality circle members. A quality circle leader conducts meeting regularly.
2. A quality circle leader moderates in meeting.
a) True
b) False
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Explanation: A quality circle leader moderates in meeting. He/she also has the role of conducting meeting regularly to review organization performance and focus on achieving continuous improvement.
3. A quality circle leader is responsible for keeping the cohesiveness in the quality circle group.
a) True
b) False
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Explanation: A quality circle leader is responsible for keeping the cohesiveness in the quality circle group. He/she is responsible for taking care of the task behavior of the group, and team maintenance.
4. Which of the following is not the role of the facilitator?
a) Work closely with steering committee
b) Maintain circle records
c) Evaluates circle activities
d) Moderate in meetings
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Explanation: To work closely with steering committee, to maintain circle records, and to evaluate circle activities are the roles of the facilitator. The role of a quality circle leader is to moderate in meetings.
5. Who amongst the following plays the role of ensuring adequate training opportunities to the facilitator(s), leaders, and members?
a) Steering committee
b) Members
c) Coordinator
d) Facilitator
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Explanation: Steering committee plays the role of ensuring adequate training opportunities to the facilitator(s), leaders, and members. It takes important decisions at the organizational level.
6. Who amongst the following plays the role of recognizing the contributions of the facilitator(s), leaders, and members?
a) Steering committee
b) Members
c) Coordinator
d) Facilitator
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Explanation: Steering committee plays the role of recognizing the contributions of the facilitator(s), leaders, and members. It takes important decisions at the organizational level.
7. Who amongst the following prepares the budget for the functioning of quality circle?
a) Steering committee
b) Members
c) Coordinator
d) Facilitator
View Answer
Explanation: Coordinator prepares the budget for the functioning of quality circle. He/she convenes steering committee meetings.
8. Who amongst the following helps in solving problems encountered in the implementation of quality circle?
a) Steering committee
b) Members
c) Coordinator
d) Facilitator
View Answer
Explanation: Coordinator helps in solving problems encountered in the implementation of quality circle. The other roles played by a coordinator are to prepare the budget for the functioning of quality circle and to convene steering committee meetings.
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