This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “New Seven Management Tools – Matrix Data Analysis, Decision Tree and Arrow Diagram”.
1. In Matrix Data Analysis Chart (MDAC), numerical data is used whereas in Matrix Diagram symbols are used to indicate the existence and strength of a relationship.
a) True
b) False
View Answer
Explanation: In Matrix Data Analysis Chart (MDAC), numerical data is used whereas in Matrix Diagram symbols are used to indicate the existence and strength of a relationship. MDAC is one of the new seven management tools.
2. Which one of the following is the only new seven management tool that uses numerical data and produces numerical results?
a) Affinity diagram
b) Tree diagram
c) Matrix Data Analysis diagram
d) Relationship diagram
View Answer
Explanation: Matrix Data Analysis diagram is the only new seven management tool that uses numerical data and produces numerical results. It is also known as MDAC. It is different from the matrix diagram where symbols are used to indicate the strength and existence of a relationship.
3. Matrix Data Analysis diagram is used in ‘Principle Component Analysis’.
a) True
b) False
View Answer
Explanation: Matrix Data Analysis diagram is used in ‘Principle Component Analysis’. It is one of the new seven management tools. The other new management tools are affinity diagram, relationship diagram, tree diagram, matrix diagram, decision tree, and arrow diagram.
4. In a matrix data analysis diagram, two different brands are compared. Brand 1 is having the coordinates (40,6) and Brand 2 is having the coordinates (40,-6). X-axis is the cost of the item and Y-axis is customer satisfaction. Which brand would you prefer?
a) Brand 2
b) Brand 1
c) Both are equally preferred
d) Can’t be determined
View Answer
Explanation: Brand 1 and Brand 2 have the same x-component i.e. 40. So, the cost of the item is equal for both the brands. But, Brand 2 has a negative y-component i.e. -6 whereas Brand 1 has a positive y-component i.e. 6. So, Brand 1 has a positive customer satisfaction and Brand 2 has a negative customer satisfaction. Therefore, Brand 1 is preferred.
5. Process decision programme chart is also known as _______
a) Affinity diagram
b) Relationship diagram
c) Decision tree
d) Matrix diagram
View Answer
Explanation: Process decision programme chart is also known as decision tree. It is one of the new seven management tools. The other new management tools are affinity diagram, relationship diagram, tree diagram, matrix diagram, matrix data analysis diagram, and arrow diagram.
6. Which one of the following is not an area of application of PDPC?
a) New product development
b) Building equipment
c) Decision making involved in a new task
d) Decision making where planning is not involved
View Answer
Explanation: New product development, Building equipment, and Decision making involved in a new task require meticulous planning. PDPC is used as a planning tool to outline every conceivable and likely occurrence in planning.
7. Which among the following are best known arrow diagrams?
a) CPM and matrix data analysis diagram
b) PERT and matrix data analysis diagram
c) CPM, PERT and matrix data analysis diagram
d) CPM and PERT
View Answer
Explanation: CPM and PERT are the best known arrow diagrams. Arrow diagram is one of the new seven management tools. The other new management tools are affinity diagram, relationship diagram, tree diagram, matrix diagram, matrix data analysis diagram, and decision tree.
8. CPM is the abbreviation for ________
a) Critical Process Method
b) Critical Procurement Method
c) Critical Powerful Method
d) Critical Path Method
View Answer
Explanation: CPM is the abbreviation for Critical Path Method. It is an example of arrow diagram. It is used as a project management tool for scheduling project activities.
9. PERT is the abbreviation for ________
a) Project Evaluated and Review Technique
b) Project Evaluation and Response Technique
c) Program Evaluation and Response Technique
d) Program Evaluation and Review Technique
View Answer
Explanation: PERT is the abbreviation for Program Evaluation and Review Technique. It is an example of arrow diagram. It is an important tool used in project management.
10. Which of the following is not an output of arrow diagram?
a) To show the paths to complete a project
b) To find the shortest time possible for the project
c) To calculate the mean, median and mode of a sample data
d) To display graphically simultaneous activities
View Answer
Explanation: To show the paths to complete a project, to find the shortest time possible for the project, and to display graphically simultaneous activities are the various outputs of arrow diagram. Arrow diagram is an important tool used in project management.
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