This set of Total Quality Management Questions and Answers for Freshers focuses on “Characteristics of TQM – 2”.
1. Which of the following is not an idea that can be incorporated by top management in a company to develop the Total Quality Program of a company?
a) Management meetings
b) Focus on products and not processes
c) Company magazines
d) Company newsletters
View Answer
Explanation: The top management must relay messages to every employee of the organization and make them understand about the company’s TQM program. Company magazines and Company newsletters will add value to the TQM program. Customers will come to know very easily about the company’s objectives and their dedication towards delivering a quality product or service.
2. Attaining customer satisfaction is the heart of TQM.
a) True
b) False
View Answer
Explanation: TQM’s goal is to attain customer satisfaction. The focus should be both on internal and external customers. To achieve this, the company focuses on continuous improvement of its internal processes.
3. What happens when the top management does not effectively communicate about the company’s TQM program properly from top to bottom?
a) The TQM program fails to achieve the desired target
b) The TQM program successfully achieves its desired target
c) There is no need to communicate messages
d) Nothing happens to the company’s progress
View Answer
Explanation: As TQM requires everyone’s involvement, it is a necessity that effective communications take place in the company. The decision taken by the top management must be effectively communicated within the company. The organizational goal then will be easy to attain.
4. TQM recognizes that each person is responsible for the quality of his work and for the work of the group.
a) True
b) False
View Answer
Explanation: TQM gives recognition to every employee of the company and that each person is responsible for the quality of his work and for the work for the group. The focus of everyone is to improve the processes that end up in delivering quality products or services to the customer.
5. In TQM suppliers are treated as _______
a) Enemies
b) Partners
c) Managers
d) Employees
View Answer
Explanation: In TQM, suppliers are treated as partners. Since the quality of supply is crucial in delivering quality products, it is important that suppliers are treated well and assigned the responsibility of delivering quality raw or intermediate materials.
6. Which of the following is not a performance measure to ensure the highest degree of quality?
a) Productivity
b) Number of company newsletters published in a year
c) Absenteeism
d) Sales turnover
View Answer
Explanation: The need to measure productivity, absenteeism and sales turnover is important to gauge the performance level of the company. All these performance measures help in continuous improvement. As a result of this, the highest degree of quality product or service can be delivered to the customers.
7. Ryan works in a company that follows TQM and produces nuts and bolts. The company has not moved much from its old design of nuts and bolts. Ryan’s creativity leads him to a better and effective design of nuts and bolts at the same production cost as before. It can increase the productivity without compromising quality. Should the company implement Ryan’s design?
a) Yes, everyone is recognized in a company which follows TQM
b) No, everyone is not recognized in a company which follows TQM
c) Design implementation is the responsibility of the design team only
d) Modern trends must not dominate and make the company lose its originality
View Answer
Explanation: The Company can implement Ryan’s design as productivity increases without compromising quality. Also, the production cost is the same as before. TQM gives recognition to everyone and it is not mandatory for Ryan to be from the design team of the company to suggest an alternative design for the old design that the company is following.
8. In tradition management, Inspection philosophy is followed, and in TQM ________
a) No philosophy is followed
b) Inspection philosophy is followed
c) Prevention philosophy is followed
d) Manager’s philosophy is followed
View Answer
Explanation: TQM focuses on continuous improvement. Due to this, the philosophy is to prevent defective products being passed on to the customers. In tradition management, inspection is followed only after a customer complaint.
Sanfoundry Global Education & Learning Series – Total Quality Management.
To practice all areas of Total Quality Management for Freshers, here is complete set of 1000+ Multiple Choice Questions and Answers.
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