This set of Total Quality Management Interview Questions and Answers focuses on “TQM – Dimensions of Product Quality – 2”. 1. Ramesh called customer care to complain about his defective printer. The customer care tells him that it takes 2 months to repair the kind of defect Ramesh is facing with the printer. Which dimension … Read more
This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “Dimensions of Product Quality – 1”. 1. Which of the following is a dimension of ‘product quality’? a) Machinability b) Probability c) Customer Satisfaction d) Durability 2. The nominal size of a product is 30 mm. The acceptable industrial limits are … Read more
This set of Total Quality Management Questions & Answers for Exams focuses on “TQM – Definitions of Other Key Words”. 1. The two categories of products are _____ and _____ a) Goods, Services b) Media, Education c) Pencil, Car d) Hospitality, Calculator 2. Which of the following does not fit in the category of Goods? … Read more
This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “Definition of Quality”. 1. Choose the incorrect statement regarding the need for quality. a) Markets have become more competitive b) Quality provides sustained performance c) Quality provides customer satisfaction d) It is the trend nowadays to introduce quality 2. Michael bought … Read more
