This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on “Employee Motivation – 1”.
1. Which of the following is not an important aspect of employee involvement?
a) Employee motivation
b) Employee empowerment
c) Team and Teamwork
d) Keeping employee morale down
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Explanation: Employee motivation, Employee empowerment, Team, Teamwork, Recognition, Reward schemes, and Performance appraisal are important aspects of employee involvement. Employee morale should always be kept high. A healthy mind leads to a healthy body.
2. Motivation is the process of stimulating people to accomplish _________
a) Desired goals
b) Desired homework
c) Desired assignment
d) Desired homework and assignment
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Explanation: Motivation is the process of stimulating people to accomplish desired goals. It is an important aspect of employee involvement. Employee involvement leads to the quick and successful growth of the organization.
3. Motivation is the process of attempting to influence others to do their work through the possibility of getting rewards. Who gave this definition of ‘motivation’?
a) Edwin B. Flippo
b) E.F.L. Breach
c) Crosby
d) Deming
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Explanation: Motivation is the process of attempting to influence others to do their work through the possibility of getting rewards. The definition was given by Edwin B. Flippo. Also, according to Scott, Motivation is the process of stimulating people to accomplish desired goals.
4. Which of the options is incorrect with respect to the importance of ‘employee motivation’?
a) It promotes employee involvement
b) It promotes job satisfaction
c) Reduces absenteeism
d) Increases absenteeism
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Explanation: Employee motivation leads to employee involvement. It promotes job satisfaction. It reduces absenteeism as the workforce is motivated to work for the growth of the organization.
5. Motivation creates a congenial working atmosphere in the organization and promotes __________
a) Internal hatred
b) External hatred
c) Interpersonal cooperation
d) Internal and external hatred
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Explanation: Motivation creates a congenial working atmosphere in the organization and promotes Interpersonal cooperation. A congenial working atmosphere will improve interdepartmental communication also with fewer barriers involved.
6. Which of the following is not part of the basic needs mentioned by Maslow?
a) Physiological needs
b) Safety needs
c) Social needs
d) Hazard needs
View Answer
Explanation: According to Maslow, basic needs are physiological needs, safety needs, social needs, esteem needs, and self – actualization needs. According to him, human motivation is a hierarchy of five needs.
7. According to Maslow’s hierarchy of needs, the biological needs required to preserve human life are called __________
a) Physiological needs
b) Safety needs
c) Social needs
d) Hazard needs
View Answer
Explanation: According to Maslow’s hierarchy of needs, the biological needs required to preserve human life are called physiological or survival needs. The other basic needs are safety needs, social needs, esteem needs, and self – actualization needs.
8. According to Maslow’s hierarchy of needs, the needs for food, cloth, and shelter belong to _____________
a) Survival needs
b) Social needs
c) Esteem needs
d) Self – actualization needs
View Answer
Explanation: According to Maslow’s hierarchy of needs, the needs for food, cloth, and shelter belong to survival needs. They are supposed to be met first. Survival needs are also known as physiological needs.
9. According to Maslow’s hierarchy of needs, which of the following does not belong to safety needs?
a) Protection from fire and accident
b) Lack of economic security involving health and insurance
c) The desire for an orderly and predictable environment
d) The desire to know the limits of acceptable behavior
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Explanation: Protection from fire and accident, economic security involving health and insurance, the desire for an orderly and predictable environment and the desire to know the limits of acceptable behavior belong to the category of safety needs. Safety needs are activated when physiological needs are reasonably satisfied.
10. Safety needs are provisions against deprivation in the future.
a) True
b) False
View Answer
Explanation: Safety needs are provisions against deprivation in the future. They involve a sense of protection against dangers and threats. They are activated once the survival needs are reasonably satisfied.
11. Maslow’s hierarchy of needs and Herzberg’s two-factor theories are related to motivation.
a) True
b) False
View Answer
Explanation: Maslow’s hierarchy of needs and Herzberg’s two-factor theories are related to motivation. Motivation leads to employee involvement. Employee involvement leads to the quick and successful growth of the organization.
Sanfoundry Global Education & Learning Series – Total Quality Management.
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