This set of Engineering Metrology Multiple Choice Questions & Answers (MCQs) focuses on “Principles of TQM”.
1. What is the full form of TQM?
a) True quality machining
b) Total quality management
c) True quantitative machining
d) Total queue management
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Explanation: Total quality management is a process that promotes unending improvement in the efficiency and effectiveness of all elements of a business. Quality finds the 1st place in the entire business action.
2. Which of the following is correct for TQM?
a) Quality strategy in TQM emanates from top
b) TQM is a static process
c) It is a management approach to short-term success through customer
d) It is used to improve processes not products
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Explanation: Quality strategies and values in TQM emanates from top. Strategy of defect prevention leads to plans of action and strategic goals. Customer orientation is also a principle of TQM. Regular feedback is needed to meet the needs of customers.
3. Which part in quality management is the critical part?
a) Process thinking
b) Performance measurement
c) Customer’s view
d) Systematic approach
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Explanation: A critical part of quality management is the systematic and strategic approach to achieving an organization’s vision and goals. This process includes the formulation of a strategic plan that integrates quality as a core component.
4. Which of the following is not true for communication in TQM?
a) Three way communication
b) It should be clear
c) Forceful
d) Open involvement
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Explanation: Communication is two way in total quality management. It should be forceful, effective, consistent and clear. It is very essential for active and open involvement in all company’s visions.
5. Which of the following is correct option for given statements about TQM?
Statement 1: Design of the formal system is a one time effort.
Statement 2: TQM is a management philosophy.
a) F, F
b) F, T
c) T, T
d) T, F
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Explanation: Design of a system is not a onetime effort but it wills changes continuously according to the customer need and organization.
TQM is a management philosophy to a journey of excellence of organization and also to satisfy needs of customer.
6. What are the core principles of the TQM in a company-wide effort?
a) Customer and process orientation only
b) Continuous improvement only
c) Process orientation and continuous improvement only
d) Continuous improvement, process and customer orientation
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Explanation: TQM as a company-wide effort emphasizes 3 core principles. These principles are process orientation, customer orientation and continuous improvement. Some core areas are essential to implement these principles that organization need to follow.
7. Which drivers are used in TQM system?
a) Competition, Survival and export drive
b) Teamwork participation and customer satisfaction
c) Quality tools and technique
d) Management commitment and vision
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Explanation: Management commitment and vision, teamwork participation, Quality tools and techniques are the system models and competition. Survival, profitability, Customer expectations are the drivers. System models, drivers and TQM all together forms a TQM system.
8. What is included in the quality assessment in TQM?
a) Strategic quality planning
b) Management of process quality
c) Quality and operational results
d) Information and analysis
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Explanation: Any TQM company needed a good process management. These include design, R & D, process management quality for all work units and suppliers and also quality improvement and assessment.
9. How many stages are needed for inspection and testing in TQM as per ISO 9001?
a) 1
b) 2
c) 3
d) 4
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Explanation: There are three stages of inspection and testing as per ISO 9001. These stages are receiving inspection and testing, in process inspection and third is testing and final inspection and testing.
10. Which factor is the basis of Decision making in TQM?
a) Facts only
b) Opinions only
c) Facts and opinions both
d) Neither facts nor opinions
View Answer
Explanation: Decision-making within the organization should be only based on facts. It is not based on opinions like personal interests and emotions. Data should support this type of decision-making process.
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