8 Best Books on Service Management

“Service Management: Operations, Strategy, Information Technology” Book Review: This book serves as an introductory guide to service operations in the market, highlighting IBM’s pioneering efforts in establishing the field of Service Science, Management, and Engineering. It assists students in honing their strategic and operational skills, covering both qualitative and quantitative aspects of service management. The book provides up-to-date information on Six-Sigma and RFID, along with introducing readers to the latest advancements in other significant industries.

“Essentials of Services Marketing” Book Review: This book offers a reader-friendly presentation of fundamental business concepts and marketing techniques. It aims to provide essential knowledge for achieving business success. The book discusses the concept of competitive advantage and explores the role of services marketing for service-oriented firms. Real-life examples froThe book covers a wide range of professional and business services, including transportation and utilities, wholesale and retail trade, education and health services, financial activities, government, information, leisure, and hospitality.

“Service Management: Operations, Strategy, Information Technology” Book Review: This book provides an exploration of service management and operations. It offers a balanced approach, covering both theoretical concepts and practical applications in this field. The book discusses various topics, such as the fundamentals of services, designing service enterprises, managing service operations, and employing quantitative models for service management. By discussing these subjects, the book aims to assist readers in developing strategic and operational skills that are valuable in the service sector. The book includes numerous examples, illustrations, and case studies to enhance understanding and illustrate real-world scenarios.

“Service Management and Operations” Book Review: This book is primarily designed for undergraduate and graduate courses in Service Management or Service Operations Management. It offers a versatile perspective on service management, encompassing a wide range of topics. The book covers fundamental concepts of services, explores tools and techniques for effective service operations management, and addresses the strategic, marketing, and managerial aspects involved in Service Management and Operations. The book incorporates research findings from economics and consumer behavior, providing valuable insights into the field.

“Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (DEA)” Book Review: The book presents a collection of the latest benchmarking techniques for focusing on the performance of service organizations. It offers a reader-friendly explanation of fundamental concepts and key principles that enable Data Envelopment Analysis (DEA) to enhance the productivity and profitability of service organizations. The book demonstrates how DEA can identify best practice service units, uncover high-cost and inefficient units, propose targeted improvements for each unit, and guide the overall enhancement process. It provides real-world case studies to illustrate the importance and practical applications of DEA in organizations. The methods and techniques outlined in the book are readily applicable and accessible to readers within their respective organizations.

“Service Parts Management: Demand Forecasting and Inventory Control” Book Review: The book primarily targets researchers and postgraduate students specializing in forecasting or inventory management, although it can also be beneficial for anyone interested in the subject matter. It provides precise and comprehensive information, covering basic concepts and forecasting techniques related to service parts management. The book explores both recurrent demand forecasting and the management of service parts inventories. Its content is designed to assist researchers and practitioners in finding improved management solutions to their specific challenges. The book includes discussions on multi-echelon cases and inventory pooling in service parts management.

“Service Management: An integrated approach” Book Review: This book is aimed at undergraduate students studying service management, but it is also valuable for managers and professionals working in operations, marketing, management, and general business. The book explores the field of service management and its significance in the economy. It delves into three key aspects of service management: operations, employees, and customers. The book concludes by addressing service strategy and performance management. Detailed case studies are included throughout the book to enhance understanding and provide clarity on the topics discussed.